Respect helplines to increase webchat support.

We are delighted to announce that our Respect helplines; The Men’s Advice Line and The Respect Phoneline will be increasing its offer of support by making the webchat service available every weekday.

Previously, we had offered two webchat slots for The Men’s Advice Line and one webchat slot for the Respect Phoneline, however following recently announced government funding, this is now expanding to five slots for both, Monday to Friday.

This expansion will give people contacting the helplines an enhanced opportunity to access support instantly and in real time, particularly those who prefer to not to speak on the phone. 

As part of this change, we have decided to make the current pause to the email service, across both helplines, permanent. We will no longer be offering support via email from 30th June 2025 but support will be available each weekday via webchat.

We believe that webchat is a more suitable alternative than email, as it enables us to have direct contact with people who are seeking support and ensures that our advisors can ask important questions about safeguarding and risk, in real time.